Refund & Cancellation Policy — Harborside Pharmacy & Wellness
Last updated: [Month Day, Year]
Prescription medications (including compounded medications)
For patient safety and in accordance with federal and Florida law, prescription medications that have left our pharmacy cannot be returned, restocked, or resold. All prescription sales are final once dispensed.
If your medication arrives damaged, or if we made a dispensing error (wrong medication, strength, or quantity), contact us within 7 days of delivery. We will remake or replace it at no cost to you, or issue a full refund — your choice.
Over-the-counter products, vitamins & supplements
Unopened products in their original sealed packaging may be returned within 30 days of purchase for a full refund. Opened or used products cannot be returned unless they arrived defective or damaged.
Cancellations
You may cancel any order at no charge before it has been dispensed or shipped — call us at (772) 306-0236. Because compounded medications are prepared specifically for you, orders that have already been compounded cannot be cancelled for a refund.
How to request a refund
Call (772) 306-0236 or email info@harborsidepharmacy.com with your name, order date, and the reason for your request. Approved refunds are issued to the original payment method within 5–10 business days. Shipping and delivery fees are non-refundable, except where the error was ours.
Questions
Contact us at (772) 306-0236 or info@harborsidepharmacy.com. We’re happy to help.